Running a small business is about many things but one of the things that helps make the difference between succes and failure in my opinion is the customer service that the customers never see.
I think all of our customers here at Adtastic Hosting know we are customer oriented and provide a good service. Considering that over 90% of our new business comes in directly from referrals of our customers and we average new business each and every week it seems obvious.
I believe however that it is the customer service the customer never knows about or actually sees that makes a company really good. These are the decisions that a small business has to make and sometimes it is not an easy decision to make. But I have learned that if you plug away at providing the very best possible service at all times it will all come back to you in a good way in the long run.
I have a saying that “If you do the right thing enough times you will get the right results.” Its about consistency and persistency. Thats part of running a successful small business.
