June 18, 2008

Life in the trenches or, no name dropping allowed.

It’s in the trenches where the real battle, er, work occurs.

I belong to the appropriate professional associations related to my business with regard to search marketing, web analytics, web design and so forth. Personally, I am beginning to think that most of them are over-priced and useless when it comes to providing the type of services that actually benefit a professional in my business. I suppose they are good for you with respect to providing some sort of credibility but I am even beginning to wonder if that is true. I mean, I was certainly successful long before I joined any organization and I don’t think my clients really care if I am a member of this or that association. What they care about is, can I perform, do I know what I am talking about and what is the end result.

Most of these organizations I look around on the things they promote and the blogs they tout and for the most part it just seems like a collective of name dropping and who-knows-who. I guess what I am saying is they seem to puff themselves up on a ritual of self-importance but really don’t provide any substance.

I was looking around at the search marketing associations and noticed also that the majority of them, in order to get listed as a “top” seo firm you have to pay a fee to the organization. And in most cases it is a pretty hefty fee which also requires annual renewal. Now is it just me or is there something rather odd about that picture?

Meanwhile, it’s life here in the trenches that is where the real business takes place. So that got me to thinking about a couple of things. Number one is, I want to use this blog as a place to actually provide some of the insights, knowledge and experience I have learned from years of operating my own successful business. My hope is that I can provide something of value to someone else that might be trying to run their own small business in this field or might be wanting to learn how to do their own Internet marketing and is trying to figure it all out. If I can in some small way provide something of true value to another that is related to my work without regard for receiving anything in return then I think that would be a worthwhile endeavor. It’s about giving something back.

So I am going to try and take the time to spend some more energy on the blog in regard to helpful information related to this field, no name dropping allowed.

With respect to that, I have written a paper about my opinion on the value of “link building” and “Page Rank”. This is something in the search marketing business that a lot of people spend a lot of time on and many are charging a fortune to clients for development of. Well, it might be advisable to read my paper on the subject and think about some of the things I say before you go out and pay big dollars for a link building campaign.

I’ve also went out and registered some appropriate urls related to the building of a new search marketing association. It really bugged me that the top associations in this business require these big fees on an annual basis to be listed as a “top” seo company. I think there are many factors which make a company or a person well qualified to be considered the best at what they do. In this business (the seo business) I am not overly convinced that just because a company has some really big clients or generates some really big dollars, it is “the best”. I’m just a little bitty company. I have a few really big clients and a lot of really small clients. But I didn’t just jump on the bandwagon three or four or five years ago when it became evident that search marketing was the next big revenue wave in this business. I ran a very successful bulletin board and then the Internet came along and I have been involved in the Internet since the very first day it became a public enterprise. And I have been involved in search marketing since I began with the Internet. The point of this information is that I might just be a tad bit qualified to make determinations and formulate opinions when it comes to observations about trends related to search marketing. In fact, considering that about 95% of my business is by referrals from my clients and my clients will tell you that every single one of them is at the top of the major search engines for relevant terms related to their business you can also say confidently that I might know what I am doing. But the point of all of this is that I am willing to bet there are quite a few “unsung heroes” in this business that are plugging away while the elite are out there dropping names and charging exhorbitant fees to join their high falutin organizations. So my plan is to form an organization that will be different and try to find ways to support the unsung heroes of this business. I’m not sure how I am going to do this or if it will even be successful, but I am going to try because I think it is a worthy endeavor.

The soldiers in the trenches are the ones that need our support the most.

March 6, 2008

Customer service you never see

Running a small business is about many things but one of the things that helps make the difference between succes and failure in my opinion is the customer service that the customers never see.

I think all of our customers here at Adtastic Hosting know we are customer oriented and provide a good service. Considering that over 90% of our new business comes in directly from referrals of our customers and we average new business each and every week it seems obvious.

I believe however that it is the customer service the customer never knows about or actually sees that makes a company really good. These are the decisions that a small business has to make and sometimes it is not an easy decision to make. But I have learned that if you plug away at providing the very best possible service at all times it will all come back to you in a good way in the long run.

I have a saying that “If you do the right thing enough times you will get the right results.” Its about consistency and persistency. Thats part of running a successful small business.

February 24, 2008

There is no such thing as a free ride..

I am still amazed at how some people seem to think there is really such a thing as a free ride. In the event of a free ride what do they really think they are going to get for nothing? Everything, and I mean everything, has a cost whether directly or indirectly.

On many of our websites we offer live chat support services as a courtesy to our visitors and as a way of providing customer service. We have a website that offers a free professional quality website, free domain name,  free email and free shopping cart for the low price of monthly hosting called Website Made Simple.

Recently we had a visitor land on the site from a google search where they had inputted “free website and free domain name” into the search bar. (Our web analytics shows us the referring search used to find us). Now our site is very clearly laid out as to what we are offering and right up front it clearly states that we ARE offering a free professional quality website and domain name, amongst other things. I mention this because of the question asked when the visitor utilized our live support feature. They clicked the live support and their question was “Where can I get a free website with a free domain name?” Duh…

So then we explained nicely that our service offered those features for the low price of monthly hosting. They were insistent on knowing where they could get it for free. There is no such thing as free.

First of all it costs every domain registrar real money to reserve a domain name. Not to mention any resources to provide a free website. The only way that anyone can afford to give this out for free is to receive something in exchange. Personally I don’t know of any systems offering a free domain name with a website but there are plenty that offer a free sub domain with a website. And the cost is that for one you don’t have your own domain name and two there will be some sort of advertising on your site because thats how it gets paid for. Note the key words, paid for, ie, not really free just someone else is paying for it. Of course, you pay for it to in the lack of professionalism it implies. And if their are any systems offering the free domain name you can bet they have some method to make it up meaning they are going to charge you something, somewhere in exchange for the “free” service.

Everything has a price. The best thing a person can do is simply shop around for the best deal as there are some great deals on the Internet for domain names, hosting and websites. We even offer our customers if they purchase a domain name from us a ton of free services such as hosting, a starter web page, website builder, a blog, free email account.